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Privacy Policy

Standby Market – Privacy Policy 

Effective Date: [DD/MM/YYYY] 
 Entity: Array Standby Market Pvt. Ltd., Rudrapur, Uttarakhand, India (“Standby”, “we”, “us”, “our”). 

This Privacy Policy explains how Standby Market collects, uses, shares, protects, and processes your personal information when you use our mobile application, website, or related services (collectively, the “App”). 

By accessing or using the App, you agree to this Privacy Policy. If you do not agree, please discontinue use. 

 

1. Scope & Applicability 

This Policy applies to: 

  • All users of our App, including business owners, managers, and employees. 

  • All personal data collected by Standby Market in India. 

  • Processing carried out under the Information Technology Act, 2000, IT (Reasonable Security Practices & Sensitive Personal Data or Information) Rules, 2011, and Digital Personal Data Protection Act, 2023 (“DPDP Act”). 

 

2. Information We Collect 

We may collect the following types of information: 

(a) Personal Information 

  • Name, phone number, email address, designation. 

  • Business name, GSTIN, PAN, billing/delivery address. 

  • Identity/KYC details where required for financing or regulatory compliance. 

(b) Transaction & Business Data 

  • Order details, invoices, payment confirmations. 

  • Inventory entries, maintenance logs, fuel usage, vendor details. 

(c) Device & Technical Data 

  • Device identifiers, IP address, OS version, browser/app version. 

  • Usage logs, crash reports, time stamps. 

(d) Financial Data 

  • Payment details processed via secure third-party gateways (we do not store CVV or full card details). 

 

3. Purpose of Collection 

We collect and process data for: 

  1. Providing and improving our App and services. 

  1. Order fulfillment, logistics, payments, and delivery updates. 

  1. Generating dashboards, reports, and business analytics for you. 

  1. Fraud prevention, regulatory compliance, and security monitoring. 

  1. Credit assessment and vendor financing (with NBFC partners). 

  1. Customer support and grievance resolution. 

  1. Marketing and service updates (with opt-out option). 

 

4. Consent 

  • By using the App, you consent to our processing of your personal data for the purposes described. 

  • Where required by law (e.g., for marketing, sensitive personal data, or sharing with third parties), we will obtain explicit consent. 

  • You may withdraw consent at any time by contacting us, but withdrawal may affect service availability. 

 

5. Data Sharing & Disclosure 

We may share data with: 

  • Service providers (hosting, payment gateways, logistics, SMS/email services). 

  • Financing/NBFC partners (for credit facilities if you opt for such services). 

  • Manufacturers/brands (for warranty and replacement claims). 

  • Regulators/government authorities as required by law. 

We do not sell your personal information to any third party. 

 

6. Data Retention 

  • Personal data will be retained only for as long as necessary for the purposes collected. 

  • Business records, invoices, and KYC may be retained for up to 7–8 years to meet legal/tax requirements. 

  • Upon termination of your account, we may anonymize and retain aggregated data for analytics. 

 

7. Data Security 

We implement reasonable security practices as required under Indian law, including: 

  • Encryption (SSL/TLS) for data in transit. 

  • Restricted, role-based access to systems. 

  • Periodic audits and monitoring. 

However, no system is 100% secure. We are not liable for breaches caused by circumstances beyond our reasonable control. 

 

8. Your Rights under Indian Law 

As per the DPDP Act and IT Rules, you have the right to: 

  1. Access – request a copy of personal data we hold. 

  1. Correction – rectify inaccurate or incomplete data. 

  1. Deletion – request deletion when data is no longer needed or consent is withdrawn. 

  1. Portability – request transfer of your data to another service (where technically feasible). 

  1. Grievance Redressal – file complaints regarding data processing. 

Requests can be sent to info@standby.market and will be addressed within statutory timelines. 

 

9. Children’s Privacy 

Our services are intended only for adults (18+) in business/industrial use. We do not knowingly collect personal data from children. 

 

10. International Transfers 

If your data is transferred outside India (e.g., cloud hosting providers), we ensure it is subject to adequate safeguards as per Indian law. 

 

11. Updates to this Policy 

We may update this Privacy Policy from time to time to comply with law or reflect operational changes. Updates will be published in the App/website, and continued use will signify acceptance. 

 

12. Grievance Redressal Officer (Mandatory under Indian law) 

Name: Anurag Munjal  

 Designation: Grievance Officer 
 Email: info@standby.market 
 Phone: +91-9536818888 
 Address: Rudrapur, Uttarakhand, India 

All complaints will be acknowledged within 24 hours and resolved within 30 days as per Indian law. 

 

13. Contact Us 

For questions or concerns regarding privacy, contact: 

Array Standby Market Pvt. Ltd.  [Registered Address], Rudrapur, Uttarakhand, India 
📧 info@standby.market | 📞 +91-9536818888 

 


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